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Terms of Service

Effective Date: July 8, 2026

Welcome to pool pro shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Business Information

Store Name	pool pro shop
Website	https://poolproshop-store.myshopify.com
Email	Contact@poolproshop-store.myshopify.com
Phone	+1 863 678 3632
Business Address	368 5th Street, Waterston, Milford Haven, SA73 1DR, United Kingdom

1. Acceptance of Terms

By accessing this website, placing an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms of Service and all applicable laws and regulations.

2. Eligibility

You must be at least 18 years of age or have permission from a parent or legal guardian to use this website. By placing an order, you confirm that you are legally able to enter into a binding agreement.

3. Products

pool pro shop offers pool tools and related accessories. We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate. However, minor differences in appearance, packaging, or manufacturer updates may occur.

We reserve the right to:

• Modify product descriptions.
• Discontinue products without notice.
• Limit product quantities.
• Correct pricing or typographical errors.

4. Pricing and Currency

All prices displayed on our website are subject to change without prior notice. The final amount charged will be shown during checkout before payment is completed.

5. Payment

We currently accept payment exclusively through PayPal.

Your payment information is securely processed by PayPal. We do not store or have direct access to your complete payment credentials.

6. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Suspected fraud.
• Pricing errors.
• Unavailable inventory.
• Payment authorization failure.
• Violation of these Terms.

7. Shipping

Orders are generally processed within 1–2 business days (Monday through Friday, 9:00–17:00 USA time).

The daily order cutoff time is 17:00 (Berlin time).

Estimated delivery time is 3–5 business days after dispatch. Delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

We offer a 14-day return period only for:

• New and unused products.
• Products that arrive damaged.
• Defective products.

Customers may choose either:

• A refund, or
• A replacement product.

We do not accept returns for:

• Used products.
• Customer remorse.
• Change-of-mind purchases.

9. Customer Responsibilities

You agree to:

• Provide accurate information.
• Maintain the confidentiality of your account where applicable.
• Use the website only for lawful purposes.
• Not interfere with website security or functionality.
• Not submit false or misleading information.

10. Intellectual Property

All website content, including text, graphics, logos, icons, images, product descriptions, and design elements, is owned by or licensed to pool pro shop and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any website content without prior written permission.

11. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Upload malicious software.
• Attempt unauthorized access to our systems.
• Collect customer information without permission.
• Interfere with website operations.
• Violate applicable laws or regulations.

12. Limitation of Liability

To the maximum extent permitted by applicable law, pool pro shop shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of the United Kingdom.

13. Warranty Disclaimer

Our website and services are provided on an "as available" and "as is" basis. While we strive for accuracy and reliability, we do not guarantee uninterrupted access or error-free operation.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.

15. Third-Party Services

Our website may rely on trusted third-party providers, including Shopify and PayPal, to operate our online store and process payments securely. Their own terms and privacy policies apply when using their services.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Updated versions become effective immediately upon publication on this website.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts within the United Kingdom.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us.

Store Name	pool pro shop
Website	https://poolproshop-store.myshopify.com
Email	Contact@poolproshop-store.myshopify.com
Phone	+1 863 678 3632
Business Address	368 5th Street, Waterston, Milford Haven, SA73 1DR, United Kingdom

Thank you for choosing pool pro shop. We appreciate your business and are committed to providing quality products and reliable customer service.

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