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Return & Refund Policy

Effective Date: July 8, 2026

Thank you for shopping with pool pro shop. We strive to provide high-quality pool tools and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Our Contact Information

Store Name	pool pro shop
Website	https://poolproshop-store.myshopify.com
Email	Contact@poolproshop-store.myshopify.com
Phone	+1 863 678 3632
Business Address	368 5th Street, Waterston, Milford Haven, SA73 1DR, United Kingdom

14-Day Return Policy

We offer a 14-day return policy for eligible products. If you wish to return an item, you must contact us within 14 calendar days after receiving your order.

To qualify for a return, the product must meet all of the following conditions:

• The item is unused and in new condition.
• The item is returned in its original packaging.
• All accessories, manuals, labels, and included components are returned.
• The item is not damaged due to customer misuse.
• You provide proof of purchase or your order number.

Products Eligible for Return

We accept returns only for:

• New and unused products.
• Products that arrive damaged during shipping.
• Products that have manufacturing defects.
• Incorrect items delivered by our fulfillment team.

Products That Cannot Be Returned

For hygiene, safety, and quality assurance reasons, we do not accept returns for:

• Used products.
• Products that show signs of installation or use.
• Items damaged by improper handling after delivery.
• Products with missing parts not caused by us.
• Customer remorse or change of mind.
• Products returned without prior authorization.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us as soon as possible after delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the damage or defect.
• Photos of the packaging if shipping damage occurred.

Our support team will review your request promptly and provide further instructions.

Refund or Replacement

If your return is approved, you may choose one of the following options:

1. Full refund to your original PayPal payment method.
2. Replacement product (subject to stock availability).

If the requested replacement is unavailable, a refund will be issued instead.

Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the outcome.

• Inspection typically takes 1–3 business days after receipt.
• Approved refunds are processed to your original PayPal account.
• Refunds generally appear within 5–10 business days depending on PayPal's processing times.

Return Shipping

If the return is due to our error, including:

• Damaged products
• Defective products
• Incorrect items shipped

We will provide instructions regarding the return process and any applicable return shipping arrangements.

If a return request does not qualify under this policy, return shipping costs are the responsibility of the customer where applicable.

How to Request a Return

Please follow these steps:

1. Contact our customer support within 14 days of delivery.
2. Provide your order number.
3. Explain the reason for your return.
4. Attach supporting photographs if the item is damaged or defective.
5. Wait for return authorization before sending any product.

Late or Missing Refunds

If you have not received your refund:

1. Check your PayPal account.
2. Allow additional processing time.
3. Contact PayPal if necessary.
4. If you still require assistance, contact our customer support.

Order Cancellations

Orders may only be cancelled before they have entered processing or shipment.

If an order has already been processed or shipped, it cannot be cancelled and must instead follow this Return & Refund Policy if eligible.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Store	pool pro shop
Website	https://poolproshop-store.myshopify.com
Email	Contact@poolproshop-store.myshopify.com
Phone	+1 863 678 3632
Address	368 5th Street, Waterston, Milford Haven, SA73 1DR, United Kingdom

We appreciate your trust in pool pro shop and remain committed to providing quality products and responsive customer support.

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