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Shipping Policy

Effective Date: July 8, 2026

Thank you for shopping with pool pro shop. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. We are committed to providing a reliable and efficient delivery experience for our customers throughout the United Kingdom.

Business Information

Store Name	pool pro shop
Website	https://poolproshop-store.myshopify.com
Email	Contact@poolproshop-store.myshopify.com
Phone	+1 863 678 3632
Business Address	368 5th Street, Waterston, Milford Haven, SA73 1DR, United Kingdom

Order Processing

All orders are processed after payment has been successfully received and verified.

• Processing Time: 1–2 business days
• Business Days: Monday to Friday
• Business Hours: 9:00 AM – 5:00 PM (USA time)
• Daily Order Cut-Off Time: 5:00 PM (Berlin time)

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Shipping Method

Shipping Method	Estimated Delivery	Shipping Cost
Free Shipping	3–5 Business Days	Free

We currently offer Free Standard Shipping on all eligible orders delivered within our supported shipping regions.

Delivery Estimates

Estimated delivery begins after your order has been processed and dispatched.

Most customers receive their orders within 3–5 business days. Delivery times are estimates only and may vary due to:

• Carrier delays
• Weather conditions
• High shipping volumes
• Public holidays
• Events beyond our reasonable control

While we work closely with our shipping partners, delivery dates cannot be guaranteed.

Order Tracking

When available, tracking information will be provided after your order has been shipped. You may use the tracking details to monitor your shipment until delivery.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays or delivery issues resulting from:

• Incorrect addresses
• Incomplete addresses
• Customer input errors
• Failure to collect a parcel when required by the carrier

If you notice an error in your shipping information, please contact us immediately. We will make every reasonable effort to update your information before your order is dispatched.

Undeliverable Packages

If a shipment is returned because it could not be delivered, our customer service team will contact you to discuss available options. Additional shipping charges may apply if reshipment is requested.

Damaged Shipments

If your package arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping packaging, if applicable

After reviewing your request, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

Lost Shipments

If you believe your shipment has been lost during transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Delivery Delays

Unexpected delays may occasionally occur due to circumstances outside our control. We appreciate your patience and understanding if delivery takes longer than expected.

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in our operations, shipping services, or legal requirements. Any updates become effective immediately upon publication on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Store Name	pool pro shop
Website	https://poolproshop-store.myshopify.com
Email	Contact@poolproshop-store.myshopify.com
Phone	+1 863 678 3632
Business Address	368 5th Street, Waterston, Milford Haven, SA73 1DR, United Kingdom

We appreciate your trust in pool pro shop and are committed to delivering your pool tools safely, efficiently, and with excellent customer service.

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